St FrancisChurch of England Primary School

Together in God's love, we care, trust and respect.

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Health and Well-Being

Ways to get support

It is absolutely essential that we all recognise that we are not superhuman and sometimes we need to talk to someone else about how we are feeling, and sometimes get some support. Please reach out if you are not feeling okay.


24-Hour Helplines:


When life is tough, Samaritans are here to listen at any time of the day or night.

You can talk to them about anything that's troubling you, no matter how difficult.

We're here 24 hours a day, 365 days a year. Call free on 116 123

You can also email them if you want time to compose your thoughts.  - response time is ~24 hours.

There is a self-help app - to compose your thoughts



If you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night. Shout 85258 is a free, confidential, anonymous text support service. You can text from wherever you are in the UK.

Text "SHOUT" to 85258



Although our previous SANEline number cannot operate at the moment, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable. You can also email us at, and we will respond as soon as possible. Our normal Support Forum and Textcare services are still open.



Coping during a crisis


The mental health charity Mind has information on ways to help yourself cope during a crisis.

This includes calming exercises and a tool to get you through the next few hours.

Making a plan for the next few hours.

Relaxing and calming exercises.

Coping with scary thoughts.



Where to find help


Infoline: 0300 123 3393

Text: 86463
Post: Mind Infoline, PO Box 75225, London, E15 9FS

Our Infoline provides an information and signposting service. We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

  • mental health problems
  • where to get help near you
  • treatment options
  • advocacy services.



Self-refer by phone - Talk to someone – call 023 8038 3920

Self-refer online -


Tales of the Road

Hampshire Educational Psychology - Telephone Support Line

Digital offer


The School Nursing Team have a new service called ChatHealth 5-19 which is a text message advice line for parents of school-aged children. A text messaging service is an easy way for parents and carers to ask for help and information with a range of issues such as hearing, sleep, behaviour and transition to school. The service is available for parents and carers with children in Hampshire schools, educational settings and the elective home educated. The dedicated number is 07507332417. Once received, the school nursing service will respond within one working day.  ChatHealth 5-19 is available Monday to Thursday from 9 am-4.30 pm and 9 am–4 pm on Fridays (excluding bank holidays).


Further information about ChatHealth is available on our new website called Hampshire Healthy Families The recently launched website provides health information and advice to parents, children, young people and schools.